6/10 Okay
Allison
Travelled with group
1 Oct 2024
Liked: Cleanliness, property conditions & facilities
Inside staff wonderful, valet staff disappointing
Interior hotel staff were amazing! They provided goodie bags for the kids upon arrival. The next morning I explained we were venturing to the aquarium and World of Coke, would like to leave my truck in the parking garage it had already been valeted to, but wanted to place my luggage in the truck. Front desk was very helpful and said valet would bring my truck around for us to place our bags. When we stepped out of the hotel door and spoke to valet my keys were handed to me and we were told to take our bags down the outdoor stairwell to the truck ourselves with no direction on where the truck was parked once we entered the stairwell. My friend and I had two small children with us and the stairwell was littered with liquor bottles. It did not feel safe at all. We finally found the truck, after walking past busted up mattresses, and had to squeeze into the drivers side door to pull up to open the tailgate to place our luggage inside. At this point we felt unsafe and decided to just move to another parking deck at the aquarium. When trying to maneuver our way out of the parking deck the valet blocked the exit with the current car he was parking, got out and approached my truck. I rolled my window down and before I could speak he rudely stated “I thought you were just dropping off your bags?” I told him we had changed our minds and he finally moved to let us by. Again, we had two small children in the car so this whole situation made my friend and I very uncomfortable.
Allison
Stayed 1 night in Sep 2024