2/10 Terrible
Angela, Denver
Travelled with partner
20 Oct 2024
Disliked: Staff & service
We booked a room with balcony. When we entered our room we heard noise above us and also noticed we didnt have a balcony. When asking the manager they noted that construction was happening above us which should stop soon. The part that really upset us was they admitted they oversold the room we originally booked and put us into a lower room. That was never mentioned at checkin nor us receiving a credit for the difference we paid. Because no other rooms were available we requested a full refund whuch we are waiting for and drove the full 4 hours back home. In the future being upfront with the customer about the room situation and letting them decide on what they prefer to do would help alleviate this kind of situation.
Angela
Stayed 1 night in Oct 2024