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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property

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Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Lounge
Lobby
Reception
Indoor pool

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot tub
  • Pool
  • Air conditioning

Explore the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792
  • Blue Ridge Mall
    ‪3 min drive‬
  • Burntshirt Vineyards
    ‪5 min drive‬
  • Saint Paul Mountain Vineyards
    ‪6 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel with 3 hot tubs and a 24-hour business center
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Flat-screen televisions come with premium cable channels. Housekeeping is offered on request and change of towels can be requested.

3 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the pool at Cascades Mountain Resort, Ascend Hotel Collection. During your stay, you'll be within walking distance of Blue Ridge Mall. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy American cuisine while dining at Old Orchard Tavern
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include a 24-hour business center, 3 meeting rooms, and a conference center
  • Onsite recreation includes 3 hot tubs
  • Guests speak favorably about the pool and the clean accommodations
  • Just a 3-minute drive from Blue Ridge Mall and 6 minutes from Saint Paul Mountain Vineyards
As a guest of Cascades Mountain Resort, Ascend Hotel Collection, you'll find 3 hot tubs, a waterslide, an indoor pool, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 2100 square feet (195 square meters) and includes a conference center. A terrace, a vending machine, and a garden are also featured at the family-friendly Cascades Mountain Resort, Ascend Hotel Collection. Free self parking is available.

This 3.5-star Hendersonville hotel is smoke free.

Old Orchard Tavern - This restaurant specializes in American cuisine and serves dinner only.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 hot tubs
  • Children's pool
  • Indoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Microwave
  • Pool gate
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Water slide

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Conference centre (2100 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible bath
  • Braille signage
  • Grab bar in bath
  • Grab bar in shower
  • Handrails in stairwells
  • Pool hoist on site
  • Portable bath seat
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.4
Rating 10 - Excellent. 247 out of 1000 reviews
Rating 8 - Good. 212 out of 1000 reviews
Rating 6 - Okay. 197 out of 1000 reviews
Rating 4 - Poor. 169 out of 1000 reviews
Rating 2 - Terrible. 175 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

6/10 Okay

Jean

Liked: Staff & service
I wish it was a bit cleaner.
Stayed 7 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Tub was backed up. TV had no box or remote so I couldn't watch anything. And there was no toilet paper in the room. The only positive thing was the bed was decently comfortable and looked clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Fausto

Stayed 1 night in Nov 2024

2/10 Terrible

Nick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rm had someone in it. Only snack machine didnt work. Staff offered tonsell me her bag of chips. Last night i was there no hot water.
Stayed 2 nights in Nov 2024

2/10 Terrible

Janille, Newark

Stayed 4 nights in Nov 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am sorry to say that the desk people did not have the mind to want to be service orientated. The hallways were not vaccumed. When i checked in, my room was not clean. I used the shower and several long strands of hair was in the tub. The phone did not work. The maids did not understand english.
Stayed 7 nights in Nov 2024

2/10 Terrible

Brittany

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Robert

Business traveller
Disliked: Property conditions & facilities
Absolutely the worst experience I’ve ever had at a hotel
Stayed 3 nights in Nov 2024

8/10 Good

Rocky

Liked: Cleanliness
Nice stay
Stayed 1 night in Nov 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place ever!!! Did not look like the pictures and we didn't even stay because it was so nasty for us and our little children. Expedia should not even be suggesting this property!!! We left, lost our money, and stayed at a different Hotel.
Stayed 1 night in Nov 2024

2/10 Terrible

Jeremy

Stayed 4 nights in Nov 2024

10/10 Excellent

Fausto

Stayed 2 nights in Nov 2024

2/10 Terrible

Terrianna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Michael

Travelled with family
Okay
The best part about the stay was the pool with slide. The room was good but the bathroom was very small, fan didnt work so the humidity built up quickly and made a mess. It was very small, and paint coming off the walls in the bathroom. Probably from the moisture .
Stayed 1 night in Nov 2024

2/10 Terrible

Darwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Antique old nasty ceilings fallibg in, walls cracked falling. Have to get key reset after 1 use all the time. Pics show place to be nice but definitely not
Stayed 4 nights in Nov 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are thieves
Stayed 9 nights in Oct 2024

2/10 Terrible

Robbin

Stayed 1 night in Aug 2024

6/10 Okay

The

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was friendly but we had an issue with getting our room that we had booked online. They said it was because we had booked thru a third party that they could not meet our needs. Also our room had trash in it, the floor had not been vacuumed, a full beer can was left and it looked like the bare minimum was done. The kids like the pool. Our room stayed nice and cool and we did sleep well.
Stayed 2 nights in Nov 2024

4/10 Poor

Robbin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
It was horrible no internet no phones hot tubs were not working. No laundry No ice Coffee maker didn’t work and no breakfast. You can tell at one time this was a wonderful hotel but it was horrible service attitudes lack of items and no willingness to lower rate even though none of this was disclosed.
Stayed 2 nights in Aug 2024

2/10 Terrible

Camielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Bradley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Leandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024