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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Exterior
Indoor pool, seasonal outdoor pool, pool loungers
Exterior
Standard Room, 2 Queen Beds, Non Smoking
Free daily on-the-go breakfast

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Pool
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
4 Roberts Rd, Asheville, NC, 28803
  • Asheville's Fun Depot
    1 min walk
  • Historic Biltmore Village
    3 min drive
  • Western North Carolina Nature Center
    5 min drive
  • Asheville, NC (AVL-Asheville Regional)
    20 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Residences at Biltmore
Pool
Spa
Pet-friendly
Parking included
4.4 out of 5, Excellent, (1056)
The price is €133
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Residences at Biltmore

About this property

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Hotel in Asheville with free breakfast and a fitness center
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite. Housekeeping is available on request.
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 36-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. During your stay, you're just a quick walk from Asheville's Fun Depot. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include a business center, a meeting room, and a gift shop
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • 14 minutes by car from Biltmore Estate and 6 minutes from The Orange Peel
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers its guests a seasonal outdoor pool, an indoor pool, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. Free self parking is available. A complete renovation of Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International was completed in January 2023.

This 3-star Asheville hotel is smoke free.

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool
  • Public winery tours
  • Seasonal outdoor pool

Family friendly

  • Indoor pool
  • Microwave
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Nature reserve
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92
  • Wheelchair-accessible van parking

More

  • Fireplace in reception
  • Renovated entire property – January 2023
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Pillow menu
  • Tempur-Pedic bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 36-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Local maps
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open January 01 and close September 30.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1011 reviews" "
Rating 8 - Good. 292 out of 1011 reviews" "
Rating 6 - Okay. 101 out of 1011 reviews" "
Rating 4 - Poor. 58 out of 1011 reviews" "
Rating 2 - Terrible. 23 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice!! CLEAN! Great breakfast. Great staff. Affordable
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy
I actually ended up NOT staying because the hotel was SO dark and sketchy for a solo traveler. I noticed when I arrived after driving 9 hours. They would not refund my stay, and their customer service and understanding was terrible. The entry was dark and there was only key card access after 10pm and if they had security it didn’t feel safe. Super sketchy.
Stayed 2 nights in Jun 2024

10/10 Excellent

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a hotel for a quick sleep and this fit the need. Quiet, clean and well priced. Breakfast did the job. Check in was quick and check out just as easy.
Stayed 1 night in Aug 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the smallest room I have ever been in as a hotel. there is hardly a foot between the queen bed and the wall. No quest laundry. clean and comfortable bed
Stayed 1 night in Aug 2024

8/10 Good

Samuel L

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway great pool front desk was kind
Stayed 2 nights in Aug 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly the staff was and how close it is to the interstate and restaurants
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy, Knoxville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LESLIE AT CHECK IN WAS AWESOME
Stayed 1 night in Aug 2024

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean. We had guests above us that arrive late and stomped around all night ... 3 am. Noise made it hard to sleep. Need better insulation between floors.
Stayed 1 night in Aug 2024

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
The king size bed sloped from both sides into a deep trough in the center of the mattress which made for a very uncomfortable night and a very sore back in the morning. The noise from the traffic was awful. There were people milling around outside and the area looked like a lot of businesses had pulled out and closed down around it giving the property a sketchy almost unsafe feel.
Stayed 1 night in Aug 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough lighting outside.
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Value for one night
Well kept but appeared older. Pool was small but pleasant. Easy access and very helpful, polite staff. Some outlets didn’t work. We were there for one night on our way to the beach. Definitely met our needs.
Stayed 1 night in Aug 2024

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's close to the downtown area. Hotel is clean and fresh. Pool was nice. It did not provide breakfast options. Location is OK, nothing walkable. And if you get a room facing the street be ready to be awake at 5am.
Stayed 2 nights in Jul 2024

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
Oh Gilligan
Hotel is really nice. Room nicely appointed, but the bed was really soft and was like sleeping in a hammock. Not a really good sleep here.
Stayed 3 nights in Jul 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel! Visited the Biltmore and it was a short and easy drive!
Stayed 1 night in Jul 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again! Came to Asheville for the Biltmore and it was a short drive!
Stayed 1 night in Jul 2024

10/10 Excellent

Jolene, Belle Center

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big spacious room and friendly staff. I asked for recommendations for dinner and the desk person was happy to chat with me about the area. I would definitely stay here again.
Stayed 1 night in Aug 2024

4/10 Poor

james

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hallway and rooms smelt like musk. Under the bed was disgusting. I had to leave and go to another hotel it was so bad. I didn’t want to complain in front of other guest who was eating in the dining room. I called the next day and they refused a refund.
Stayed 3 nights in Jul 2024