8/10 Good
Tara
Travelled with partner
15 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was set back with a beautiful view overlooking the winery and Duoro Valley. Accommodations were large with a nice deck. The bed was uncomfortable but we were only staying one night. The restaurants included a buffet which we went to to for breakfast and for one drink as well as a sit down dinner restaurant. The service at the reserved dinner was subpar. Our waiter was tending to a table of six and focused on that table much of our visit. Never coming over to see how our meal was or if we wanted or needed anything. Probably the worst service we have ever received in a supposedly fine dining environment. At check in the front desk personelle never explained the winery reservations are required and that there is only specific times for English speaking tours. We arrived at 3:00pm and the English tour was only at 3:30pm that day and that information would have been beneficial and appreciated. Even a letter or pamphlet expressing this info would be helpful. We went down to the winery and asked to do a taste in gas guests of the hotel and they said we can’t so that. Our options were a 4:30 Portuguese speaking tour or the next day at 10:30am. We couldn’t even order a glass of wine at the winery. We were told to go to the buffet to order wine. Very disappointing as a guest. We decided to partake in the Portuguese speaking tour. All in all we would go back for the view only the rest needs much improvement.
Tara
Stayed 1 night in Oct 2024
