4/10 Poor
Thomas
25 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied Customer
Drove from Texas to Ardmore, Oklahoma to stay here. Room wasn't really clean to standard, and it smelled, but was tired, so I still stayed. I guess you get what you paid for even if it was at a reasonable rate. Had an additional charge to my bank account three days later. Called bank to alert that it wasn't authorized. Did not know what it was for? Called back to hotel and found out I was even charged a smoking fee even though I don't smoke. The room was at a good rate, so go figure. The one night stay turned into a larger amount that I shouldn't of had to pay. Called back to the hotel and got the run around explaining my case to the clerk who checked me in. Was told that there wasn't anything she could do, I had to talk to her manager. Finally, was able to talk to a manager. Who said that it was noted by housekeeping that a cigarette smoke smell was found in room after checkout that's why I was charged? That's funny because again I don't smoke. However, she will take care of the smoking fee and reverse the charges and send a confirmation email. No apology and still no confirmation email sent stating so. Stayed here before and had no problem and now with new management it's an issue. I follow all rules of any establishment, No smoking means just that. You are not going to blame me for something I didn't do and you don't notify me of it. You texted and call for check-in and a review after you check out.
Thomas
Stayed 1 night in Sep 2024