6/10 Okay
UIESE TOVIO
Travelled with partner
2 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself is old, the rooms don’t even match the pictures they have on website it needs updating. The kitchen is outside and it’s dusty and untidy. The TV in our room didn’t even work luckily we were only there to shower and sleep. There was so much noise from the renovations going on downstairs. I know I left the sign out on our door by accident for 3 days and no one went to clean and change our sheets, they should always knock then enter to check if the guests are even ok. The sink in the bathroom had no centre thing and you can see mould through it. They should at least put bottles of waters in the mini fridge for guests. The customer service is very poor they whisper in Samoan and not a smile. A smile is very inviting especially when you pay for a service, it makes the customer wanting to come back again. The housekeeper at least smiles so I let her a small tip. Somethings get overly priced but the service is poor! SMILE 😊 IT’S FREE😊
UIESE TOVIO
Stayed 7 nights in Aug 2024