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Pensativo House Hotel

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pensativo House Hotel

Banquet hall
Lobby sitting area
Front of property – evening/night
Lobby sitting area
Mountain view

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking included
  • Breakfast available
  • Room service
  • Spa

Explore the area

Map
4 avenida sur # 24, Antigua Guatemala, Sacatepequez, 3001
  • San Jose el Viejo Ruins
    3 min walk
  • Casa Rosal Boutique Hotel Patio
    1 min walk
  • Javier BRT Station
    31 min drive
  • Guatemala City (GUA-La Aurora Intl.)
    72 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 26.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

  • 18.0 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Pensativo House Hotel

Luxury hotel with free valet parking and a rooftop terrace
A restaurant, a bar/lounge, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a conference center, spa services, and a business center.
Pensativo House Hotel offers 25 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Pensativo House Hotel. During your stay, you're just a quick walk from San Jose el Viejo Ruins. Features include free WiFi in public areas and free valet parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from San Jose el Viejo Ruins and 5 minutes by foot from Iglesia de la Escuela de Cristo
  • Airport, beach, and shopping center shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1851 square feet (172 square meters) and includes a conference center. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Pensativo House Hotel. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking and valet parking are free.

This 4.5-star Antigua Guatemala hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Pensativo House Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15 for adults and USD 10 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Access to nearby health club
  • Bike parking
  • Spa services

Family friendly

  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1851 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • 3 steps to reach property
  • Well-lit path to entrance

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Fireplace in reception
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Eco-friendly cleaning products used
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 10 for children
  • Airport shuttle fee: USD 60.00 per room (one way)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Pensativo House Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Rosal
Casa Rosal Boutique
Casa Rosal Boutique Antigua Guatemala
Pensativo House Hotel Hotel
Casa Rosal Hotel Boutique Antigua Guatemala
Rosal Hotel
Pensativo House Hotel Antigua Guatemala
Pensativo House Hotel Hotel Antigua Guatemala

Pensativo House Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 285 out of 359 reviews" "
Rating 8 - Good. 47 out of 359 reviews" "
Rating 6 - Okay. 17 out of 359 reviews" "
Rating 4 - Poor. 5 out of 359 reviews" "
Rating 2 - Terrible. 5 out of 359 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top rated service from staff
Stayed 4 nights in Jul 2024

10/10 Excellent

Adrian S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet
Stayed 7 nights in Sep 2024

8/10 Good

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Emilio

Stayed 2 nights in Aug 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows where too tall and stiff, we only stayed one night so we didn’t ask for them to be changed.
Stayed 1 night in Aug 2024

10/10 Excellent

Jan

Stayed 1 night in Aug 2024

10/10 Excellent

Elias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lindo hotel que mantiene el estilo colonial de la propiedad y de antigua, siempre elegante y limpio. El servicio del personal es excelente.
Stayed 3 nights in Aug 2024

10/10 Excellent

giselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, best of Guatemalan tradition
Stayed 2 nights in Aug 2024

10/10 Excellent

Roxana, Rockville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained property with nice and helpful staff.
Stayed 1 night in Jul 2024

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property & rooms are beautiful and comfortable. However, the attitude of front desk staff leaves a lot to be desired - they were flat out rude and ignored guests while on their cell phone. Cleaning staff would knock once and proceed to enter room, then just left without apologizing. This is my third time staying at this property, but will never stay again. There are other properties in Antigua with significantly better service.
Stayed 1 night in Jul 2024

10/10 Excellent

Rafiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. It was a beautiful property, the staff were very friendly, it was clean, and quiet.
Stayed 4 nights in Jun 2024

8/10 Good

Alejandro

Stayed 3 nights in Jun 2024

6/10 Okay

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They don't respect their room service hours. They stop serving way earlier than they mention on their menu. There's no way of getting a bottle of wine or even a beer at the hotel on a Saturday night at 10:15pm. Ridiculous. We really wanted to have a stay in romantic moment in the hotel with my girlfriend but there's just nothing to do. No chips, no nuts at the hotel apparently, just nothing. The mini fridge only has Cola-Cola and bottled water. The rooms are nice and the staff is friendly but the person I talked to provided no solutions to this problem.
Stayed 1 night in Jun 2024

10/10 Excellent

Christian

Stayed 1 night in Jun 2024

8/10 Good

Natalia

Liked: Cleanliness, property conditions & facilities, room comfort
The property was beautiful, the room was so comfortable and clean. The cleaning and service staff were friendly and helpful. I would recommend this place to everyone and would stay again. The only downside were the front desk staff. They were incredibly rude when they checked us in. To make matters worse, they continued to be rude throughout the stay even in small interactions when walking in and out of the hotel. It was such a shame, you’d figure the front desk would be more welcoming if they’ll be the first impression for guests. However, I would stay again. Hopefully the front desk will be nicer next time.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the beauty of the property and the cleanliness and the staff was very nice
Stayed 5 nights in May 2024

2/10 Terrible

GARY

Stayed 2 nights in May 2024

10/10 Excellent

Marla, foothill ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property.
Stayed 4 nights in May 2024

6/10 Okay

Jose

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a cute courtyard and rooftop area. Staff was great and suite had ample space and amenities.
Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in May 2024

10/10 Excellent

Belen

Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing, beautiful, impeccable service. Would highly recommend, probably the best hotel in Antigua. Everything was absolutely lovely.
Stayed 2 nights in Apr 2024

10/10 Excellent

MARCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service.
Stayed 2 nights in Apr 2024

8/10 Good

Alejandro, Weehawken

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excelente hotel with excellent staff. Property looks impecable.
Stayed 2 nights in Apr 2024