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Hotel Panchoy

3.0 star property

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Exterior
Comfort Double Room, Mountain View | Terrace/patio
Terrace/patio
View from property
Hallway

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
1ra Avenida Norte #5A, Antigua Guatemala, Sacatepequez, 3001
  • Casa Santo Domingo Museum
    ‪4 min walk‬
  • House of the Giants
    ‪4 min walk‬
  • Santa Clara Convent
    ‪5 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪69 min drive‬

Room options

View all photos for Comfort Triple Room, Multiple Beds, Mountain View

Comfort Triple Room, Multiple Beds, Mountain View

Comfort Triple Room, Multiple Beds, Mountain View

  • 25 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Comfort Double Room, Mountain View

Comfort Double Room, Mountain View

Comfort Double Room, Mountain View

  • 20 sq m
  • Sleeps 5
  • 2 Double Beds OR 2 Double Beds and 1 Twin Bed

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About this property

Hotel Panchoy

Colonial Antigua Guatemala hotel in Historic Center with spa services
A snack bar/deli, coffee/tea in a common area, and spa services are available at this hotel. WiFi in public areas is free. Additionally, a microwave in a common area, a refrigerator in a common area, and concierge services are onsite. Change of towels is available on request.
Hotel Panchoy offers 28 accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate dining areas and include desks. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and first-run movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
Our customers tell us they can't get enough of the helpful staff at Hotel Panchoy. During your stay, you're just a quick walk from Casa Santo Domingo Museum. Features include free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Just a 4-minute walk from Casa Santo Domingo Museum and 6 minutes by foot from Antigua Guatemala Cathedral
  • Airport, beach, and shopping center shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. WiFi is free in public spaces. An area shuttle within 1 kilometers and an airport shuttle (available 24 hours) are available for a fee. Spa services, a terrace, and a vending machine are also featured at Hotel Panchoy. A complete renovation of Hotel Panchoy was completed in May 2021.

Smoking is allowed in designated areas at this Colonial Antigua Guatemala hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking for USD 10 per night; booking required
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 1 kilometres
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:00 AM: USD 7 for adults and USD 6 for children
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Spa services

Family friendly

  • Laundry facilities
  • Fridge
  • Separate dining area
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible (may have limits)

More

  • Communal living room
  • Designated smoking areas
  • Renovated entire property – May 2021
  • Romance packages available
  • Shared microwave
  • Shared fridge

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • First-run films
  • Premium channels

Food and drink

  • Champagne service
  • Cookware/dishes/utensils
  • Dining room
  • Minibar
  • Fridge

More

  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7 for adults and USD 6 for children
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 10 per night (1312 ft away)
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Hotel Panchoy offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

HOTEL PANCHOY Antigua Guatemala
PANCHOY Antigua Guatemala
PANCHOY
Hotel Panchoy Hotel
Hotel Panchoy Antigua Guatemala
Hotel Panchoy Hotel Antigua Guatemala

Hotel Panchoy Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 219 reviews
Rating 8 - Good. 62 out of 219 reviews
Rating 6 - Okay. 26 out of 219 reviews
Rating 4 - Poor. 12 out of 219 reviews
Rating 2 - Terrible. 11 out of 219 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Magali

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help me find a lost earring.
Stayed 1 night in Nov 2024

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly staff, and great location. Will definitely stay here again if I'm ever in Antigua.
Stayed 3 nights in Nov 2024

6/10 Okay

Giuseppe

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
Una de las encargadas de la recepción fue poco amable y bastante mentirosa. A la par del hotel hay un bar restaurante con musica a alto volumen hasta las 11:00 pm, lo que crea algo de incomodidad si se quiere ir a descansar temprano.
Stayed 1 night in Oct 2024

10/10 Excellent

Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property we had a very nice stay
Stayed 1 night in Oct 2024

4/10 Poor

Jodell

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property was located in a convienent area. Coffee was always available and there were nice places outside to sit and talk. Howoever when there was an issue reception convNoeniently forgot how to speak English. The rooms had a vent that was pouring out some white stuff which made one of the guests sick. We do not know what it was for all we could find out it might have been toxic. Noise was terrible. Children running an screaming until after midnight. Music loud and obnoxious all weekend long. I will not stay there again.
Stayed 3 nights in Oct 2024

8/10 Good

Ashmeen, san Bernardino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The room does need a mirror outside the bathroom. Also there were people outside our room who were being really loud outside our room and no one intervened. Other than that, the room was spacious and clean. TV does need an ungrade. The area around the property was great. Good restaurants and bars and lots to do.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lilian

Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable comfort
Great service, clean and very well located. For the price we were very satisfied Pillows and towels could use an update but we really enjoyed our stay
Stayed 1 night in Sep 2024

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel muy tranquilo limpio el personal muy amable y muy céntrico
Stayed 1 night in Sep 2024

10/10 Excellent

Erika Barr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really helpful. Great location and the rooms were clean and comfortable
Stayed 4 nights in Aug 2024

8/10 Good

Gilma, winnipeg

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Gilma, winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was comfortable enough for a night or two. However there is no parking on the property and nearby parking has an additional cost. The tv also didnt work.
Stayed 1 night in Aug 2024

8/10 Good

Cindy

Stayed 1 night in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place in Antigua
Comfortable accommodation about 3 or 4 blocks from the central square of Antigua. Area felt safe, and they offer free coffee and hot water in the hall. The hall is like a covered courtyard and nice to sit and relax in. Reception is quick to answer questions and help if you need it.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No parking
Stayed 5 nights in Jul 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful
Stayed 3 nights in Jul 2024

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for large groups. Safe area with many eating options nearby. Walkable to the center of town.
Stayed 1 night in Jun 2024

2/10 Terrible

Willie

Liked: Cleanliness
Disliked: Staff & service
The customer service is very rude. They are very scammy.
Stayed 1 night in Jun 2024

10/10 Excellent

Paula Coto, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 2 nights in Jun 2024

6/10 Okay

Yahaira

Stayed 2 nights in Jun 2024

10/10 Excellent

Colin, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place large room. Outdoor space friendly staff always available
Stayed 1 night in May 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in May 2024

10/10 Excellent

luiggi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024