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El Carmen Suites

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Carmen Suites

Courtyard
Deluxe Double Room, 1 King Bed
Garden view
Reception
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
9a. Calle Poniente #17, Antigua Guatemala, Sacatepequez
  • San Jose el Viejo Ruins
    2 min walk
  • Central Park
    7 min walk
  • Museo del Hermano Pedro
    7 min walk
  • Guatemala City (GUA-La Aurora Intl.)
    73 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio Suite, Multiple Beds

Family Studio Suite, Multiple Beds

Family Studio Suite, Multiple Beds

  • 44 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Economy Double Room, 1 Double Bed

Economy Double Room, 1 Double Bed

Economy Double Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Room
El Carmen Hotel
Breakfast included
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (490)
The price is €108
for 1 night
includes taxes & fees
6 Dec - 7 Dec
El Carmen Hotel

About this property

El Carmen Suites

Colonial hotel with free breakfast and a rooftop terrace
A restaurant, a rooftop terrace, and a coffee shop/cafe are available at this hotel. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include spa services, concierge services, and laundry facilities.
El Carmen Suites offers 32 accommodations with complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature down comforters. Televisions come with cable channels.

Bathrooms include showers. This Antigua Guatemala hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Our customers tell us they can't get enough of the free breakfast at El Carmen Suites. During your stay, you're just a quick walk from Central Park. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the breakfast and the helpful staff
  • 7 minutes by foot from Central Park and a 3-minute drive from Casa Santo Domingo Museum
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and a vending machine are also featured at El Carmen Suites. The hotel can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Antigua Guatemala hotel.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
El Carmen Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free off-site parking within 1640 ft from 8:00 AM to 9:30 PM
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Things to do

  • Spa services

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Down duvet

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

More

  • In-room massage
  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from December 1 2024 to September 4 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
El Carmen Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

El Carmen Suites Hotel Antigua Guatemala
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites
Carmen Suites Antigua Guatema
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites Hotel Antigua Guatemala

El Carmen Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 128 out of 251 reviews" "
Rating 8 - Good. 68 out of 251 reviews" "
Rating 6 - Okay. 33 out of 251 reviews" "
Rating 4 - Poor. 14 out of 251 reviews" "
Rating 2 - Terrible. 8 out of 251 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Limberth Arce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, nice location, great breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vivian, Maywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at El Carmen Suites. We were welcome with a refreshing drink-which is a nice touch. The room is spacious, clean and the staff is friendly, welcoming and helpful. The breakfast was delicious and you have so many options. The view from the terrace is spectacular! We witness the volcano Fuego erupting. The lush greenery is beautiful. The room gets stuffy so a fan definitely helps. Some guests kept their doors open since it gets so hot in the room. If you ask, the staff will gladly get you a fan. The only issue is a foul smell that comes from the septic system at certain times of the day but since we mostly spent the day out it was not an issue but we did notice it when we return to the room. Overall, great price, location and service. I would definitely recommend.
Stayed 2 nights in Aug 2024

8/10 Good

Jose Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The climate was warm, the room has very little ventilation and one of the rooms had NO fan on it. Not a comfortable night to sleep in.
Stayed 1 night in Aug 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todo muy bien solamente el internet muy malo y el parqueo no se encuentra dentro de las instalaciones y eso lo complica un poco.
Stayed 1 night in Aug 2024

8/10 Good

Matias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and traditional small boutique hotel!! The only bad thing no all the rooms include AC, ours only come with a fan.
Stayed 3 nights in Aug 2024

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful period the room is really accommodated. A family of 4 period it was spacious. Everyone had room for their belongings period we did not feel cramped at all period the bathroom was also very big and spacious. Appreciated the convenience of the hot and cold water at this location. Period the staff was also very kind and always helpful period the breakfast area where they serve also dinner was beautiful and had amazing views period the way that breakfast is included really was helpful and the food selection was had a wide variety. Period uh, we did walk to several shops outside of the hotel period he could really find anything in in that location period Landmarks that we went to go see or within walk range, and it didn't take as long to get there period we really enjoyed our stay here and we'll book again in the future. Period we'll also be recommending this location to family and friends
Stayed 3 nights in Jul 2024

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service, property conditions & facilities
El desayuno excelente
Stayed 1 night in Jul 2024

8/10 Good

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

4/10 Poor

Hector

Travelled with family
Disliked: Staff & service, amenities
Very disappointed
Stayed 1 night in Jul 2024

2/10 Terrible

ALBERTO

Stayed 2 nights in Jun 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó su amabilidad
Stayed 7 nights in Jun 2024

6/10 Okay

joel

Liked: Cleanliness, staff & service
Room need more care, tv didnt work, showwr cover with molds.
Stayed 7 nights in Jun 2024

2/10 Terrible

ALBERTO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Knyja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 loved this hotel must stay when I come back
Stayed 9 nights in Jun 2024

10/10 Excellent

Darlenee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Rosa Angélica

Liked: Staff & service
It was Ok. But the in the pictures the hotel look different.
Stayed 3 nights in Jun 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto servicio muy amables todo su staff
Stayed 2 nights in Jun 2024

10/10 Excellent

Bryan, Shingle Springs

Travelled with family
Liked: Amenities
Great hotel
Stayed 1 night in Jun 2024

6/10 Okay

Rita

Liked: Staff & service
Stayed 2 nights in Jun 2024

8/10 Good

Anguy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in love with the hotel and the staff too
Stayed 4 nights in May 2024

10/10 Excellent

marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very lovely, you may see a lot from the top roof, they keep the room very clean and the staff is very kind
Stayed 7 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok place. Would choose another hotel next time.
Pros: Hotel was ok and place clean. Best thing was staff which was super friendly. Nice rooftop terrace Good free breakfast choices CONS Simple room *No ventilation and small window. *Room was excessively hot. *Parking located 2 blocks away. *Wasnt expensive ($90 dbl room) but there are better deals around and they wanted to charge extra for 8yr old child when booking page cleary states "children under 10 stay free when occupying room with parents and using existing bedding"
Stayed 1 night in May 2024