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El Carmen Hotel

3.0 star property
VIP Access

Choose dates to view prices

Photo gallery for El Carmen Hotel

Terrace/patio
Courtyard view
Reception
Interior
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Casa Santo Domingo Museum
    ‪6 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪72 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

El Carmen Hotel

Hotel with free breakfast, steps from Central Park
This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Our customers tell us they can't get enough of the free breakfast at El Carmen Hotel. During your stay, you're just a quick walk from Central Park. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the central location
  • Steps from Central Park and Antigua Guatemala Cathedral
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at El Carmen Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Antigua Guatemala hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Carmen Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
El Carmen Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 314 out of 540 reviews
Rating 8 - Good. 126 out of 540 reviews
Rating 6 - Okay. 70 out of 540 reviews
Rating 4 - Poor. 20 out of 540 reviews
Rating 2 - Terrible. 10 out of 540 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Priti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Monica Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from start to finish
Stayed 5 nights in Dec 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
hidden fees not recommended to stay there
Stayed 1 night in Dec 2024

6/10 Okay

Agustina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, staff provided good service, I would recommend having breakfast at the restaurant. Major issue was the remodeled bathroom was poorly remodeled, where the bathroom would basically flood every time you took a shower.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joseline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very centric
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Ligia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and that hotel! Friendly and helpful staff, my room was spotless, comfortable beds, loved the terrace, delicious food The hotel will need to work on the kitchen, took a long time for our food, needed more staff especially for the Sunday crowd! Despite it all I would return! Every that I wanted to go, I could walk. Would recommend to park your car for your stay and walk, Uber or Tuk tuk…. Felt safe. Want to return soon.
Stayed 3 nights in Nov 2024

8/10 Good

Kelly Alexandra

Stayed 4 nights in Nov 2024

10/10 Excellent

Shehzad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was great. Service was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Abner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very cozy, clean and for the area? Seems very advance in their amenities
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Nov 2024

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, we love that hotel, is not the firts time we stayed there
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I have had in Guatemala.
Stayed 1 night in Nov 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of our better stays. The rate included breakfast located on the rooftop which was very pleasant and the food was good. very good location near the main central park. The room was a little awkward. It had two full beds that were raised on platforms that were so high that they included a step stool to help with getting onto the bed. Shower and hot water was very good. Because of configuration, the room was very tight.
Stayed 2 nights in Nov 2024

6/10 Okay

Simone N

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Location, service, excellent breakfast, helpful staff, clean rooms, tour desk, toiletries and comfortable bed Cons: outdated rooms, bathroom moldy with heavy condensation because of poor ventilation and no extractor fan, disinfectant smell in some areas

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
La vista a los 3 volcanes espectacular
Stayed 1 night in Nov 2024

10/10 Excellent

Walter

Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with nice terrace in central Antigua. Close to many great sites.
Stayed 1 night in Nov 2024

10/10 Excellent

Balkis Shene

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a perfect restaurant. Easy access to all shops and dinning options. The in house restaurant is very delicious also. Staff was always friendly and attentive. Rooms where clean and spacious. Strong WiFi. Will be back soon.
Stayed 4 nights in Nov 2024

6/10 Okay

Eduardo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not bad
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Would stay there again.
The hotel is very close to Parque Central, so it's very convenient. Only stayed one night, but the staff was very helpful with booking the shuttle to Lake Atitlan the following day and having our clothing washed the same day we arrived. I would recommend it.
Stayed 1 night in Oct 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Wualter

Travelled with family
Liked: Property conditions & facilities, room comfort
Parking not too close
Stayed 1 night in Oct 2024

10/10 Excellent

Olimpia, Compton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Lots of dining options and shopping.
Stayed 2 nights in Oct 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that’s it was very comfortable and quiet. Very near a lot of nice places to dine and chill. One block away from a marketplace.
Stayed 1 night in Oct 2024