2/10 Terrible
Romes
Travelled with partner
19 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a MUST AVOID... Nothing what is advertised in the Ad.This place shouldn’t even be called a hotel—it’s more like a **motel** at best. The service was atrocious. We arrived to find the **receptionist sleeping on the couch**, and we mistook him for a guest until we realized he was the person we were supposed to check in with. The **air conditioning** was a complete disaster, dripping so much water that it soaked our pillows. We woke up with **wet hair** from the dampness!
Basic amenities were nonexistent: no shampoo, conditioner, body lotion, or even proper hand soap. The towels were so thin they were practically **paper**. On top of that, there were **pull-out beds cluttering the hallway** near our door, making it uncomfortable to navigate.
The so-called "breakfast" wasn’t even included, despite what we were led to believe. The restaurant staff rudely informed us that we had to pay. To make matters worse, getting a taxi was nearly impossible, and walking around the hotel was **dangerous**. The pool area was slippery, with water everywhere, and when I slipped, the staff saw me but **turned away** without offering help.
For the **price**, **quality**, and **service**, you’d be better off sleeping on the receptionist's couch—just like the staff did. Avoid this place at all costs.
Romes
Stayed 2 nights in Sep 2024
