2/10 Terrible
Balkar
Travelled with family
8 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Came at 4am on the 6th of August with my family, had a room pre booked. But we could not check in because the receptionist was so rude! When we turned up him and the security guard were both asleep. After waking him up he began taking photos of our passport on his personal phone (very unprofessional) and questioning us on the stamps. This man was clearly uneducated as he then began asking my dad why he didn’t have a Tanzanian stamp which me and my siblings did from the previous year (it was a holiday he didn’t come on) - completely irrelevant! After explaining this he kept on asking why he didn’t have this stamp as if my dad not coming on our family holiday last year with our mum had anything to do with him! Complete nonsense we couldn’t even get into our room and check in and had to find somewhere to stay at 4am. 0/10 do not recommend. I do not know the man’s name but he had a hand tattoo and short hair. I will be calling about a refund.
Balkar
Stayed 2 nights in Aug 2024