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Hotel City Heart

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel City Heart

Executive Double Room, 1 Bedroom, Non Smoking | View from room
Restaurant
Exterior
Lobby
Deluxe Double Room, 1 King Bed, Non Smoking | Bathroom

Reviews

7.2 out of 10

Good

Popular amenities

  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Near Golden Temple, Opp. Jallianwala Bagh, Amritsar, Punjab, 143001
  • Jallianwala Bagh Monument
    1 min walk
  • Akal Takht
    5 min walk
  • Golden Temple
    6 min walk
  • Sri Guru Ram Das Ji Intl. Airport (ATQ)
    13 min drive

Room options

View all photos for Executive Double Room, 1 Bedroom, Non Smoking

Executive Double Room, 1 Bedroom, Non Smoking

Executive Double Room, 1 Bedroom, Non Smoking

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Non Smoking

Deluxe Double Room, 1 King Bed, Non Smoking

Deluxe Double Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Surestay Hotel By Best Western Model Town Amritsar

Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (23)
The price is €51
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Surestay Hotel By Best Western Model Town Amritsar

About this property

Hotel City Heart

Hotel with a 24-hour front desk, a short walk to Golden Temple
Along with a restaurant, this hotel has concierge services and dry cleaning. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Hotel City Heart offers 28 air-conditioned accommodations with fireplaces and complimentary newspapers. Beds feature premium bedding. Televisions come with premium satellite channels.

Guests can surf the web using the complimentary wired Internet access. Additionally, rooms include complimentary toiletries and ceiling fans. Housekeeping is offered daily and refrigerators can be requested.

During your stay at Hotel City Heart, you're just a quick walk from Golden Temple. Enjoy features like a restaurant, dry cleaning service, and a roundtrip airport shuttle (surcharge).
  • Free wired Internet
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Jallianwala Bagh Monument and Central Sikh Museum
  • Airport shuttle service available for a fee
There's a restaurant on site. Hotel City Heart also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this 3-star Amritsar hotel.

Hotel City Heart has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired Internet

Parking and public transport

  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities
  • Fridge (on request)

Conveniences

  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Fridge (on request)

More

  • Fireplace
  • Free newspapers

Policies

Check-in

Check-in time starts at noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 750.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 1000 per vehicle (one way)
  • Rollaway bed fee: INR 750.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Front desk staff will greet guests on arrival.

Property is also known as

Hotel City Heart Amritsar
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Hotel City Heart Baba Bakala
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Hotel City Heart Hotel Amritsar

Hotel City Heart Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gursharan Singh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is. It good to stay with family. Fan was not working and no proper staff available to help or clean. Sheets were dirty and mattress was very old and poor quality. Don’t recommend this property.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jasdeep

Stayed 1 night in Jun 2023

2/10 Terrible

sanjay

Stayed 1 night in Sep 2022

10/10 Excellent

Jasdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its been so many years my parents travel twice to amritsar in a year and everytime they stay at city heart they have the best experience every time …
Stayed 1 night in Jul 2022

6/10 Okay

Gurvinder

Stayed 3 nights in Mar 2022

10/10 Excellent

Dilraj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and comfy stay, secured. Everything we needed.
Stayed 4 nights in Dec 2021

4/10 Poor

Kiran

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this hotel does not have any heating systems in the room. Which is completely cruel considering the temperature is low 2-5 degrees. When we asked the staff for heating in the room they said they don’t have any which is really odd as there was a heating system in the room. Secondly, the rooms are not sound proof at all. Other guests who were staying at the hotel have zero courtesy for others as there were kids screaming in the hall ways and running up and down the stairs early at 5-6am. The staff should remind guests to be sensitive to their surroundings as others are staying as well. Even though this is walking distance to the golden temple I would recommend staying somewhere else as the no heat in rooms is cruel.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was good
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to golden temple best place ... everytime we stay at the same hotel
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel my parents prefer this hotel wenever they come to amritsar near to everything
Stayed 1 night in Dec 2020

4/10 Poor

Diego, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No wifi at hotel, so upgraded to hotel city park.
We were shown 2 rooms on 3rd floor with street view but upon check in were given a back facing room. Terrible view. No internet. After a long time of trying, we were moved to the nearby sister property City Park. Definitely upgrade. Definitely recommend staying at City Park. Staff very friendly and polite.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Ok for what we visited for.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very poor quality hotel
It is one of the worst hotel with no basic facilities like even a tea or coffee maker in the room. locally they are selling the rooms at SGD 46 per night. The bed linens were dirty & used. Expedia should never recommend such hotel.

6/10 Okay

Shalini

Disliked: Staff & service
Convenient location
1. Hotel did not have any booking details and asked us to show the printout! 2. Very close to Golden temple making it very easy to walk to the temple any time of the day. 3. TV / setup box remote was not working 4. During check out, their credit card machine did not work (multiple cards, several attempts). They had to send a man with us to their other property. It took half an hour to settle the bill.

8/10 Good

Peter

Liked: Cleanliness, room comfort
Good hotel terrible wifi.
Clean, simple, comfortable hotel, and that's it. No extras here. Wifi is free, and available, and terrible. Can only connect one device, and automatic log-offs frequently. All in all, a good hotel if location is your goal.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Amritsar
The best location to visit the Golden Temple which is meters away from the property. The room was super clean with modern amenities and good linen.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated for Golden Temple.
Hotel undergoing upgrade so a bit noisy during the day. Room basic but adequate and at a reasonable cost.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpassed Expectations
Very large, clean, well maintained room. A/C blasting. Super comfortable large bed. More than I expected. Less than 7 minutes walk to Golden Temple. Very kind staff. I highly recommend.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very close to Golden Temple
TV would not work in my room so they upgraded me to new room. Staff friendly and helpful. Organised my trip to Wagah Border for reasonable price.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Trevligt hotell i trevlig stad
Det här är ett trevligt hotell med perfekt läge i gamla delen av Amritsar. Amritsar visade sig för övrigt vara en mycket trevlig liten stad som jag varmt vill rekommendera att besöka under en Indienresa. Då är det här hotellet ett bra alternativ. Städningen behöver dock bli bättre på hotellet.
Stayed 3 nights in Jul 2017

8/10 Good

thorleif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location near Golden Palace
Perfect location. No breakfast in the hotel, but you'll find restaurants close by.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
hotel confortable
Buena atención

8/10 Good

Maike, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place of peace in Amritsar
Great location - close to everything, very friendly staff, room was simple but clean,