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Heart Hotel and Gallery Whitsundays

4.0 star property
VIP Access

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Lobby
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Sports facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Airlie Beach Lagoon
    ‪2 min walk‬
  • Port of Airlie
    ‪13 min walk‬
  • Coral Sea Marina
    ‪16 min walk‬
  • Proserpine, QLD (PPP-Whitsunday Coast)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Designer Queen Room - Water Aspect

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Designer Queen Room - Water Aspect

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

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Designer King Room - Village View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

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Designer King Suite - Village View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Heart Hotel and Gallery Whitsundays

Sandy fun near Airlie Beach Lagoon and Coral Sea Marina
At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkeling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include complimentary local, long-distance, and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Heart Hotel and Gallery Whitsundays's great location. During your stay, you're just a quick walk from Airlie Beach Lagoon. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes rafting, bike rentals, and helicopter/airplane tours
  • Guests have great things to say about the location and the helpful staff
  • Steps from Airlie Beach Lagoon and 13 minutes by foot from Port of Airlie
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property.

This 4-star Airlie Beach hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Languages

Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 3 ft (AUD 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:30 AM: AUD 10-30 for adults and AUD 10-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Access to nearby outdoor pool
  • Art gallery
  • Bike rentals
  • Boat tours
  • Designer shops
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Rafting
  • Sailing
  • Scooter/moped hire
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Snorkelling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Coworking spaces

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini fridge

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults, and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Heart Hotel and Gallery Whitsundays Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 202 out of 500 reviews
Rating 8 - Good. 169 out of 500 reviews
Rating 6 - Okay. 73 out of 500 reviews
Rating 4 - Poor. 35 out of 500 reviews
Rating 2 - Terrible. 21 out of 500 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
great location close to the lagoon (huge piblic swimming area). nice view of water but room was small
Stayed 3 nights in Dec 2024

8/10 Good

Sarah

Friendly & helpful reception. Small rooms & no freezer box in bar fridge however super comfortable bed & luxurious pillows. Loved the added touch of lavender spray.
Stayed 1 night in Dec 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service
The rooms are extremely small but clean and modern. Located in the middle of town so walkable to pretty much everything.
Stayed 5 nights in Nov 2024

10/10 Excellent

michel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

COLIN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

Angela

Travelled with partner
Liked: Staff & service
Very central in Airlie Beach. Very small rooms. Great views
Stayed 1 night in Nov 2024

2/10 Terrible

Peter

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Couldn't sleep, pipes banging and rattling all night, front door was broken, gone down hill of late!
Stayed 1 night in Nov 2024

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Very central. In good location close to the lagoon. In good condition.
Stayed 4 nights in Oct 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Amenities, property conditions & facilities
Quiet even though hotel is on Main Street, double glazed & double doors to Balcony. Room small but has everything you need, great coffee machine and milk etc topped up daily.
Stayed 7 nights in Oct 2024

10/10 Excellent

Desley

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean room but noisy area
Stayed 1 night in Oct 2024

6/10 Okay

nellie

The showers were very dirty they need a deep clean, the floors should be looked after more by housekeeping, I had found old contact lenses on the ground beside my bed I stayed there a week and found them on the 6th day. A few stains on the floor, the soundproofing was poor quality for the hallway I woke up tons from people coming and leaving there rooms, I could hear staffed conversations and customers conversations like they were right beside me. The bed and pillows left my neck and back sore every night.
Stayed 7 nights in Oct 2024

6/10 Okay

Brett

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning not adequate spent all night sweating also ceiling fan no good
Stayed 1 night in Oct 2024

10/10 Excellent

Mann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff at front desk, they were simply amazing and so helpful. Will start again for sure.
Stayed 1 night in Oct 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent & convenient to walk around town. Do not have any dislikes
Stayed 2 nights in Oct 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great location, and great rooms. The fridge did not work. The aircon did not work. When I asked if I got a room upgrade (as per the earned VIP benefits program) the staff member acted like it was a joke, even saying "did you want me to joke around and pretend you get a room upgrade?"
Stayed 2 nights in Sep 2024

8/10 Good

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are small but for one or two people for a couple of nights it’s fine. pub across the road does add some character but not for those who like an early night or are light sleepers! Nice hotel in a great spot
Stayed 2 nights in Sep 2024

4/10 Poor

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wasn’t impressed with paying $500 a night with just a normal hotel style room. No inet on tv so only free to air
Stayed 2 nights in Sep 2024

6/10 Okay

Vitoria

Disliked: Cleanliness
The hotel is located on the main road, everything is within walking distance. The cleaning tho was very poor, my room was located on the parking side area, and it was very noisy during the morning. I'd recommend choosing another side, if possible.
Stayed 3 nights in Sep 2024

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Victoria

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and very convenient. In walking distance of the beach, shopping, dining and the lagoon
Stayed 2 nights in Sep 2024

2/10 Terrible

Zach

Disliked: Cleanliness, staff & service, property conditions & facilities
We had been given a complimentary 11 AM checkout the evening before departure, 1 hour later than the 10 AM provided checkout. At 10:30 AM, a woman walked into the room without knocking. My friend was dressed and laying in bed as we returned from breakfast and I was on the toilet. She said “sorry”, left the room and then came back to reopen the door without permission AGAIN and threw the clean sheets for the next guest all over the floor, in the walkway inside our room as shown in photo. When coming in and out through the stay, I heard Allison and an older gentleman that worked at the desk talking poorly and would gossip about various guests. When going to checkout, Alison said “what do you need”, rather than asking us how we are, if we enjoyed our stay, ect. I informed about the experience of the staff entering the room and throwing the next guests sheets in and the response was that she would simply speak to housekeeping about it, and she did not seem to think it was a big deal and showed no care or compassion. I guess the “do not disturb” sign on the door does not account for anything at Heart Hotel. This was my second and last stay. Alison lacked kindness or care through the stay or regarding this event. The property is in less well kept condition now, hairs in the bed and gum stuck to nightstands. We even got black marks on the “new” sheets thrown on floor as we left accidentally as we did not feel it was our responsibility to move them after this invasion of privacy.
Stayed 4 nights in Sep 2024

8/10 Good

Shayne

Liked: Staff & service
Great location in the heart of Airlie and walkable to the town's main dining options. The rooms are small but nicely presented. We had an issue with the shower flooding due to blocked drains, but the receptionist attended our room promptly to try and rectify the issue and provide additional towels. The room was clean, apart from the louvres between the bathroom and bedroom which were dusty and overdue for a clean. Surprisingly, the hotel is quiet and we didn't hear any noise from the main street - great window glazing! There is also plenty of council parking out the back, but no swimming pool, unfortunately. We have stayed at the hotel twice and will likely stay again due to its location.
Stayed 2 nights in Sep 2024