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Playa Suites

4.0 star property

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Photo gallery for Playa Suites

On the beach, white sand, sun-loungers, beach umbrellas
Interior entrance
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers
Bahia Suite | View from room

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • All-inclusive
  • 24/7 front desk

Explore the area

Map
Av Costera Miguel Aleman No 123, Acapulco, GRO, 39670
  • Diana Galleries Mall
    ‪1 min walk‬
  • Diana the Huntress
    ‪4 min walk‬
  • Condesa Beach
    ‪5 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪32 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Bahia Suite

Bahia Suite

Bahia Suite

  • 59 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Suite

Estandar Suite

Estandar Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Krystal Beach Acapulco

  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
3.4 out of 5, (1001)
The price is €104
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Krystal Beach Acapulco

About this property

Playa Suites

Family fun on the beach, with 4 outdoor pools, near Diana the Huntress
Catch some rays at the beach or spend the day relaxing at Playa Suites's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Playa Suites offers 488 accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures.
During your stay at Playa Suites, you're just a quick walk from Condesa Beach. Enjoy features like free WiFi in public areas, plus 4 outdoor pools and 2 restaurants.
  • Free WiFi in some public areas
  • Enjoy international cuisine at Las Gaviotas, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Treat yourself to body scrubs, manicures and pedicures, or facials at the spa
  • Services include a free kid's club, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a gym and a playground
  • Just a 4-minute walk from Diana the Huntress and 5 minutes by foot from Condesa Beach
Some rates at Playa Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Playa Suites you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and a fitness center. Parking is available for a fee.

This 4-star Acapulco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
Las Gaviotas - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
El Morro - This beachfront buffet restaurant serves lunch and light fare. Open daily.

All-inclusive details

All-inclusive room rates at Playa Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 250.00 for adults and MXN 150.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar

Restaurants on site

  • Las Gaviotas
  • El Morro

Things to do

  • 4 outdoor pools
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (5264 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Down duvet
  • Free cots/infant beds

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Iron/ironing board (on request)
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 250.00 for adults and MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Playa Suites
Playa Suites Acapulco
Playa Suites Hotel
Playa Suites Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Hotel
Playa Suites Acapulco
Playa Suites Hotel Acapulco

Playa Suites Reviews

Reviews

6.8
Rating 10 - Excellent. 230 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 240 out of 1000 reviews
Rating 4 - Poor. 130 out of 1000 reviews
Rating 2 - Terrible. 130 out of 1000 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

IRMA

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024

4/10 Poor

Lluvia

Stayed 2 nights in Apr 2024

2/10 Terrible

GERARDO, Lincoln Park

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024

8/10 Good

Juan Carlos Garcia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jose Luis

Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 3 nights in Oct 2023

2/10 Terrible

Velia

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!

6/10 Okay

Edson

Stayed 4 nights in Sep 2023

2/10 Terrible

JOSE IONEL

8/10 Good

Paulina Elizabeth

Stayed 3 nights in Sep 2023

10/10 Excellent

Jorge Luis

Stayed 2 nights in Sep 2023

2/10 Terrible

reparaciones

Stayed 3 nights in Aug 2023

8/10 Good

juan, Granite Falls

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023

2/10 Terrible

Alexander

Business traveller
Disliked: Staff & service
When I got to the hotel they didn't have my reserv
Stayed 1 night in Jul 2023

4/10 Poor

Moises Salvador

Stayed 2 nights in Jul 2023

8/10 Good

Carlos

Stayed 2 nights in May 2023

10/10 Excellent

Osvaldo

Stayed 1 night in May 2023

6/10 Okay

Evelyn

Travelled with family
Liked: Room comfort
Agradable estancia
En general, nos gusta las habitaciones son muy amplias, pero ya el mobiliario está en muy mal estado (las puertas, cajoneras, tina de baño, etc) demerita... La comida del bufete no era muy variada... No hacen postres solo pasteles... Algunos empleados son groseros con los mismos huéspedes por no contar con el servicio todo incluído... Hay una nueva alberca solo para adultos y vigilan celosamente que no ingresen niños, yo diría que tampoco se debe dejar entrar adultos dónde se bañan los niños. 🤔... Hay mucho por mejorar... Espero atiendan las solicitudes.
Stayed 4 nights in Apr 2023

6/10 Okay

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante viejo y descuidado, urge remodelacion
El hotel es bonito pero esta sumamente descuidado y sucio. Las cortinas de la habitación ya estaba hasta fusionada con el cortinero debido al óxido y suciedad, pareciera nunca las lavan. El cuarto amaneció con una cucaracha muerta (quien sabe cuantas más tenga). El baño apestaba a coladera, la luz ni prendía correctamente y el aire acondicionado sonaba muy ruidoso como siendo viejo. Al momento de hacer check in nos dejaron las llaves inactivas y dos días después (antes de check out) las volvieron a inactivar, muy mal servicio. Su "todo" incluido esta limitado a bebidas qué él hotel selecciona y que no son lo mejor la verdad, adicional la comida estaba o muy salada o faltante de sal, muy mal sabor y poca variedad en alimentos. Los camastros de la alberca y playa son muy viejos, sucios y muchos no tienen sombrilla. Por último, en recepción hay muy poco personal, nadie de orienta sobre la fila correcta y varias personas se colaban en la fila y todo se veía como un total desorden y falta de comunicación a los huéspedes. Nadie pero nadie se ofreció a ayudarnos con nuestras maletas para llevarlas a la habitación.
Stayed 3 nights in Apr 2023

10/10 Excellent

José Enrique

Stayed 3 nights in Apr 2023

4/10 Poor

Abel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Decepcionante
El hotel no cuenta con las instalaciones suficientes para atender a sus huéspedes cuando está a máxima capacidad el hotel. Definitivamente no está listo el hotel para la atención de sus huéspedes.
Stayed 5 nights in Apr 2023

10/10 Excellent

Anny viridiana

Stayed 2 nights in Apr 2023