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Krystal Beach Acapulco

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Beach Acapulco

Outdoor pool, pool loungers
Down duvets, in-room safe, blackout curtains, iron/ironing board
On the beach, sun-loungers, beach umbrellas, beach towels
Front of property – evening/night
Down duvets, in-room safe, blackout curtains, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Pool
  • Room service
  • Parking available

Explore the area

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Parque Papagayo
    1 min walk
  • Galerías Acapulco
    2 min walk
  • Papagayo Beach
    5 min walk
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    33 min drive

Room options

View all photos for Standard Room, 1 King Bed, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mountain View

  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room,1 King Bed, Ocean View

  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

View from room

Standard Room, 2 Double Beds, Mountain View

  • 35.0 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Hotel Emporio Acapulco

On private beach
Pool
Spa
Kids pool
4.0 out of 5, Very good, (1190)
The price is €253
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Hotel Emporio Acapulco

About this property

Krystal Beach Acapulco

Family-friendly resort on the beach, with outdoor pool
Spend the day playing on the beach then return to dine at one of Krystal Beach Acapulco's 2 restaurants.
Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Krystal Beach Acapulco, you're just a quick walk from Parque Papagayo. You'll find features like free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi
  • Enjoy international cuisine with ocean views at Aquamarina, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a playground
  • Steps from Parque Papagayo and Galerías Acapulco
Some rates at Krystal Beach Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco like an outdoor pool, a children's pool, and a spa tub.

There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.
Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Palapa - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Lobby Bar - This bar serves light fare only.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 250 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 400 per person
  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • A hot tub

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Corner/local shop
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sunloungers

Spa

  • Manicures and pedicures

Accessibility

  • Lift

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 400 per person
  • Self parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Krystal Beach Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 244 out of 1004 reviews" "
Rating 8 - Good. 278 out of 1004 reviews" "
Rating 6 - Okay. 207 out of 1004 reviews" "
Rating 4 - Poor. 136 out of 1004 reviews" "
Rating 2 - Terrible. 139 out of 1004 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Stayed 2 nights in Aug 2024

2/10 Terrible

Xochitl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the worst place I have been too. No a/c light went out. Extremities loud and dirty. Staff was horribly, would never recommend.
Stayed 3 nights in Jul 2024

8/10 Good

EDUARDO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Roberto

Stayed 2 nights in Oct 2023

6/10 Okay

Daisy

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Bar, restaurant, in beach
Stayed 5 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Felipe

Stayed 1 night in Sep 2023

4/10 Poor

Hector, Burbank

Business traveller
Reserve abitaciones con camas king size y me entregaron con camas dobles y el personal en recepción muy distraído no te atienden bien es opinion personal
Stayed 1 night in Sep 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Roberto

Stayed 8 nights in Jul 2023

4/10 Poor

Edgar

Travelled with family
Disliked: Property conditions & facilities
We have had no power for more than 4 hours, we have to take the stairs from floor 17th up and down. No internet due to the loss of power, and I had to postpone an important meeting. NO AC at that time and the heat was horrible. Also, there is no AC at all in the lobby and other areas. The only good thing is the staff that is very friendly and nice.
Stayed 2 nights in Jul 2023

4/10 Poor

pedro rafael

Stayed 4 nights in Jul 2023

2/10 Terrible

Anthony

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay here was terrible!!! One of the nights the power went out a place like this should have a back up generator. My bathroom also flooded and dark water was coming out of shower, toilet and hand sink. Luckily the bathroom had floor drains. My wife called front desk about they issue and she said they hung up on here before she can even finish. The staff is rude and look like they don’t want to work there. All in all my stay was terrible. I wouldn’t recommend to any
Stayed 4 nights in Jul 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

2/10 Terrible

edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Good things: you feel welcome by the staff, breakfast is really good. Bad things: some people in the reception area not very friendly. Not great security services, rooms smell bad.
Stayed 2 nights in Jun 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I you have to pay every night the parking lot
Stayed 13 nights in May 2023

10/10 Excellent

Luis, Jonesboro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy hermoso hotel y centrico. Puede uno caminar sin problemas.
Stayed 1 night in May 2023

4/10 Poor

Carlos

Stayed 1 night in Apr 2023

10/10 Excellent

lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll be staying there again múltiple times more. It's excellent! Only things were, room phones didnt seem to work and not enough front desk staff.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cesar, Melrose Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a kool place
Stayed 1 night in Mar 2023

10/10 Excellent

Angelica

Stayed 1 night in Mar 2023

4/10 Poor

Julio Cesar

Stayed 2 nights in Feb 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2023

6/10 Okay

Daisy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great hotel for the price! However, my stay would’ve been a lot more positive if I hadn’t found a cockroach in our room. Unfortunately, when I reported this issue, the solution given to me was for someone to go clean my room at 12am when in my opinion, would do nothing unless there were pest control chemicals or professionals. After I told the front desk person that solution wouldn’t work and I required other rooms, she looked a little upset but did it anyways. Regardless of the issue, there was a solution but this is an issue no one wants to ever have and it compromised our rating for this hotel unfortunately and my sleep. However, pretty friendly staff and great view of the beach!