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Hotel Tortuga Express Acapulco

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Tortuga Express Acapulco

Terrace/patio
Front of property
Reception
Room
Jetted bathtub

Reviews

3.6 out of 10

Popular amenities

  • Parking available
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
Avenida Cuauhtemoc 1220 Col. Progreso, Acapulco, GRO, 39350
  • Parque Papagayo
    1 min walk
  • Papagayo Beach
    12 min walk
  • Galerías Acapulco
    12 min walk
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    38 min drive

Room options

Standard Room, Bay View

  • Bay view
  • Sleeps 4
  • 1 Double Bed

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3.5 out of 5, Good, (82)
The price is €53
for 1 night
includes taxes & fees
2 Jan - 3 Jan
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About this property

Hotel Tortuga Express Acapulco

Acapulco hotel in Costera Acapulco with a 24-hour front desk and an outdoor pool
Along with an outdoor pool, this smoke-free hotel has self parking and a 24-hour front desk. Other amenities include tour/ticket assistance.
Hotel Tortuga Express Acapulco offers 63 accommodations with air conditioning. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Tortuga Express Acapulco, you're just a quick walk from Parque Papagayo. An outdoor pool and self parking (surcharge) are available.
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance
  • Steps from Parque Papagayo and 12 minutes by foot from Papagayo Beach
As a guest of Hotel Tortuga Express Acapulco, you'll find an outdoor pool, a terrace, and tour/ticket assistance. The front desk is open around the clock. Parking is available for a fee.

This Acapulco hotel is smoke free.

Property amenities

Parking and public transport

  • Self parking on site (MXN 150 per day)

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Tortuga Express Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 150 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Tortuga Express
Tortuga Express Acapulco
Tortuga Express
Tortuga Express Acapulco
Hotel Tortuga Express Acapulco Hotel
Hotel Tortuga Express Acapulco Acapulco
Hotel Tortuga Express Acapulco Hotel Acapulco

Hotel Tortuga Express Acapulco Reviews

Reviews

3.6
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 0 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 11 out of 17 reviews" "

4.8/10

Cleanliness

3.6/10

Staff & service

3.0/10

Amenities

4.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Arturo

Travelled with group
Not bad at all
Facilities are super old and the room is not comfortable at all but If you’re going to be at the beach all day and just come back to shower and sleep this hotel covers the deal.
Stayed 2 nights in Sep 2019

10/10 Excellent

fernando i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo volvería a alquilar no cuenta con aire acondicionado el personal muy incapacitado muy desorganizados la habitación no sé que tenía pero amanecí todo picoteado hay muchas hormigas la alberca muy sucia las habitaciones sucias la verdad no lo recomiendo ni aunque no hubiera disponibilidad en algún lado muy mal lo bueno que solo me hospede un solo día no hubiera aguantado más dias
Stayed 1 night in Jun 2022

2/10 Terrible

alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo Servicio!
Muy mal! No había agua, no servía el elevador, no querían hacer valida mi confirmación hecha a través de Hoteles.com. Mal Mal. No lo recomiendo.
Stayed 2 nights in Jun 2019

6/10 Okay

Elia

Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
buena ubicación,buen precio,el elevador no funcionaba
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo, falta de personal, servicio aténcion y parece abandonado
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

2/10 Terrible

eduardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
una pocilga el peor hotel del mundo es mejor la calle
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó el hotel en nada , pésimo , no servía el elevador , el agua está fallando , la.limpieza del hotel mala ,muy poco personal para atender a tanta gente muy mal hotel
Stayed 2 nights in Mar 2019

6/10 Okay

Ulises

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
La piscina en la azotea y la vista son geniales, los cuartos tienen bunea higiene. NO servía el elevador, en la noche tuvimos que bajar a recepcion que varios pisos estaban sin luz para que las prendieran, no habia linea de teléfono.
Stayed 2 nights in Mar 2019

2/10 Terrible

Victor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
NO RECOMIENDO PARA NADA SU HOTEL
Stayed 1 night in Feb 2019

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo lugar
Mala experiencia no sirve el elevador, el agua se termina cada 5 minutos, no te cambian toallas... Muy mala experiencia
Stayed 2 nights in Mar 2019

2/10 Terrible

ADAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asqueroso Hotel y servicio.
Es un pésimo Hotel, reserve y pague por una habitación en Tortuga Express Acapulco y al llegar al lugar me enviaron a otro Hotel todo sucio, ni siquiera tenía sabanas la cama, el baño inservible sin mencionar el resto del cuarto, pague por un hotel 3 estrellas y me dieron una habitación de media estrella y en una zona mas alejada.
Stayed 1 night in Oct 2018

2/10 Terrible

oscar, cdmx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es una gran mentira el precio es excesivo
Cuando llegue no podía creer el nivel de 1 estrella del hotel Cobran el estacionamiento y la renta del control remoto Te ofrecen un par de toallas rotas y sucias y dos jabones Venus rosa No sirve el elevador La alberca esta Meada literal huele y no se ve el fondo No cuenta con agua caliente Se descompone la bomba del agua Te ofrecen una cubeta con agua fría para poder bañarte De verdad quiero que me devuelvan mi dinero me sentí asaltado
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo hotel, mal servicio, muy sucio, lamentable
Pésimas instalaciones, no sirve el elevador, en el estacionamiento están las toallas y sabanas tiradas en el piso, la basura regada, hay cables en el piso de algunas conexiones, heces de perro, pedazos de madera tirados y asquerosamente sucio y además me cobraron $150 por 1 noche de estacionamiento cuando hasta en el emporio me la cobran en $80 y con valet, y no es el hotel tortuga express xq me entrego nota de hotel papagayo, las fotos que ponen no son xq ni nombre tiene el hotel por fuera, y me tuve q dormir encima de la cama ya que hasta cabellos anteriores estaban en la almohada, estoy muy enojada xq uno confía en qva a encontrar hoteles de calidad por el precio q se pago, deberían de confirmar los servicios de los hoteles antes de ponerlos en la página
Stayed 1 night in Jun 2017