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Hotel BaXar

3.0 star property

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Photo gallery for Hotel BaXar

On the beach, beach massages
Lake
Room, Ocean View
Exterior
Massages on the beach, massages

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Avenida Fuerza Aerea Mexicana 356, Pie de la Cuesta, Acapulco, GRO, 39900
  • Playa Pie de la Cuesta
    ‪4 min walk‬
  • Parque Papagayo
    ‪11 min drive‬
  • La Quebrada Cliffs
    ‪12 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Room, Ocean View

Room, Ocean View

Room, Ocean View

  • 25 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

  • 3 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon

View all photos for Superior Room

Superior Room

Superior Room

  • 36 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Partial Sea View

Room, Partial Sea View

Room, Partial Sea View

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Cabaña Suite

Cabaña Suite

Cabaña Suite

  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon

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About this property

Hotel BaXar

Beachfront, with spa services
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a 24-hour front desk, and tour/ticket assistance are onsite. Housekeeping is available on request.
Hotel BaXar offers 21 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Hotel BaXar, you're just a quick walk from Coyuca Lagoon. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Mexican cuisine while dining at BaXar
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance
  • Steps from Coyuca Lagoon and 4 minutes by foot from Playa Pie de la Cuesta
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, spa services, and a terrace are also featured at Hotel BaXar. Self parking is free.

This 3-star Acapulco hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to noon.
BaXar - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A restaurant

Restaurants on site

  • BaXar

Things to do

  • Bicycle storage
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Eco-friendly toiletries

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 AM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel BaXar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

BaXar
BaXar Acapulco
BaXar Hotel
Hotel BaXar
Hotel BaXar Acapulco
Hotel BaXar Coyuca de Benitez
BaXar Coyuca de Benitez
Hotel BaXar Hotel
Hotel BaXar Acapulco
Hotel BaXar Hotel Acapulco

Hotel BaXar Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 97 out of 266 reviews
Rating 8 - Good. 78 out of 266 reviews
Rating 6 - Okay. 52 out of 266 reviews
Rating 4 - Poor. 21 out of 266 reviews
Rating 2 - Terrible. 18 out of 266 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Arleni

Disliked: Cleanliness, staff & service, property conditions & facilities
uno de los peores hoteles que me eh hospedado , la recepcionista nada profecional . no me respetaron la habitacion que pague , y dijeron que como no había reservado con ellos no me podian dar la habitacion que yo pague y ademas que ellos no tenían habitaciones disponibles la que yo reserve la cual ya habian cobrado , no me respetaron la habitacion que pague ,el gerente del hotel dijo que lo único que podia darme era una habitación con aire acondicionado y con un colchon para que terminaramos durmiendo en el suelo , las toallas y sábanas de cama huelen horrible , estan sucias y se miran viejas tambien parece que nunca las cambian , el agua para bañarte es salada al igual que el del lavamanos la verdad muy desagradable experiencia que vivimos por 5 noches la cual me quede estancada en ese pobre hotel
Stayed 4 nights in Dec 2024

2/10 Terrible

Arleni

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst hotels I have ever stayed in, the receptionist was not professional at all. They did not respect the room I paid for, and they said that since I had not booked with them they could not give me the room I paid for and also that they didn’t had rooms available for the one I reserved for which they had already charged, they did not respect the room I paid for, The hotel manager said that the only thing he could give me was a room with air conditioning and a mattress so that we would end up sleeping on the floor, towels and bed linens. They smell horrible, they are dirty and they look old. It also seems that they never change them, the water to bathe in is salty, as is the water in the sink. The truth is, it was a very unpleasant experience that we lived for 5 nights, which I ended up stuck in that poor hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Crystal

Stayed 1 night in Dec 2024

10/10 Excellent

Luis Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

MARIO

Stayed 1 night in Jul 2024

2/10 Terrible

Claudia Irene

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room did not have A/C, no hot water, power kept shutting off. Water ran out as I was showering. Very uncomfortable experience
Stayed 4 nights in Jun 2024

4/10 Poor

Linda, Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seemed to be distressed and there were things I didn't expect. I stayed in the hotel for seven days and my room was cleaned three days. I ordered scrambled eggs for breakfast twice hoping each time the eggs would be scrambled rather than a flat pancake of egg browned on both sides. The continental breakfast was miniscule. Moreover, I did not expect to shower with sea water.
Stayed 7 nights in Feb 2024

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio! Solo que la habitación que me asignaron tenía una fea vista a un lado, pues había material de limpieza, de construcción y un como comedor de empleados. Si lo tuvieran cerrado con algún tipo de puerta, luciría más el hotel.

8/10 Good

Reynaldo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming beachfront, and delightfully mexican hotel. Sensible, with good food, and areas to relax and sleep by the ocean waves.
Stayed 1 night in Dec 2021

6/10 Okay

Carmelo

Disliked: Cleanliness, property conditions & facilities, room comfort
Regular
Hotel location is awesome but the hotel needs lot of care (maintenance) other than that is very good
Stayed 2 nights in Aug 2021

4/10 Poor

Timothy John

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
A long way out of Acapulco and not good value
We took a chance booking this hotel and it was not a great experience. First I must say the staff and the guests were great the ambiance was excellent. The hotel is about 10kms outside of downtown Acapulco and you drive through some of the most disgusting parts of Acapulco to get there. The hotel is located on a long strip of beach with many very poor run down hotels and cheap restaurants. The beach is beautiful but the sea is way too dangerous (rip tides) to swim in. We were there for 3 days and I never saw a person even try to swim. The hotel is old and quite run down, the pool is small and missing quite a lot of tiles. The room was not as described and was quite a problem as we needed the futon which they didn’t have. There is no TV, no AC and no HOT WATER! 3 days of cold showers. They hide behind “we are ecological”, I think not so much, just cheap. The restaurant is to me not good at all, it’s like they are trying to be healthy but absolutely no idea how to do it. The whole menu has only 2 meat items (both chicken), the rest is a mosh mash of vegetarian, a mystery fish and some shrimps. The optional sides are only 4 choices, and 2 are potatoes. Sadly there is nowhere even slightly close to go to, all the restaurants on the street close around 18.00 so you either drive into Acapulco which is 30 mins or eat at the hotel. All in all great people poor hotel and not good value for money.
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very bad experience, was charge twice, by expedia and by the Hotel, felt like I was been robbed, room without AC and I paid a good price for that room to expedia, if I wanted a room wit AC I had to pay a higher price, very unprofessional by all the staff, waked up very early in the morning without water for shower and flush the toilet. The hotel ti very bad conditions in general, bad experience about Acapulco.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Amazing place, clean, peaceful, and comfortable, the staff provided a good service, thanks.
Stayed 3 nights in Aug 2020

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a hidden gem!
What an amazing hidden gem! The beach, lovely pool, nice loungers in shade and such charming rooms. But above all - the service! Our special thanks go to Ivan and Natali for making our stay such a great one! After all, we extended our stay twice since we liked it so much...
Stayed 1 night in Aug 2020

6/10 Okay

Dino, Montreal

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I book flight and hotel and once there I had to pay extra for the hotel??
Stayed 7 nights in Feb 2020

4/10 Poor

Jorge, El Paso, Texas

Travelled with family
Liked: Staff & service, property conditions & facilities
I loved the treat with hotel people and customers, they were very friendly
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the worst hotel that I had ever visited, dirty, staff is rude, and the pics on line are fake
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It is very annonying that I heard two roosters crow from 5 am and I cannot fall in sleep!!!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first 3 nights were really great at this property. The surrounding isn’t the typical holiday destination and you can see that it is all slowly developing. But the area is really special with the ocean and the lagoon. The hotel restaurant is absolutely great. The food is very good. The rooms need a bit of work. Our first roll had amazing view and a great bed. But the locks on the door didn’t work. The second room was also very pretty, but the mattress needs to be exchanged. Same in room three. But they do have a maintenance crew and have been fixing sailing small things. Overall very pretty. No AC in case you need it. Unfortunately we had in the fourth and fifth night rather unpleasant experience as the neighbors had a huge party. And we couldn’t sleep in the fourth night till 3 o’clock and the fifth till 1 o’clock. Unfortunately the hotel didn’t handle it very nicely. They were overwhelmed and said it is out of their hands and not their responsibility. Would have been nice to be at least informed about the circumstances. Also, would have been great if they could have been proactive and at least organized earplugs (the hotel doesn’t even have windows that shut). They could have also given out a free breakfast as a apology. I believe that it would have helped if the owner would have spoke to the guest instead of ignoring it and being Laterne on defensive. Didn’t appreciate how this was handle.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty. It is located outside Acapulco which is really great. The location between the ccean and the lagoon is very special. It is certainly an interesting village that shows real Mexican life.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly. The property is very beautiful and has just some minor snacks that need to Ben taken care of. Overall you can see that the property is being loved and shared with people to enjoy it.
Stayed 1 night in Dec 2018

10/10 Excellent

Carlos A. Corona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall great experience, the service is amazing, and the staff is great. I think the hotel has some details than can be improved, like the shower courtains, or the amenities. The cool beach beds that appear in the photos are not there anymore. The food is delicious but a little bit pricey.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2018