10/10 Excellent
Neera
Travelled with family
3 Dec 2024
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
THE BEST HOLIDAY. I have so much to say about how lovely this hotel is.
I contacted the hotel before we travelled and made arrangements with Nina to ensure we had everything set up for our stay ahead of arriving. Nina was extremely helpful in supporting our room set up. She would send photos of what the hotel can provide to allow us to feel at ease. Not all staff we had interacted with ahead of arriving had been as helpful so I would definitely like to make a point of saying that Nina is a credit to the staff at Hilton.
As for our stay, where to begin. The food is great, so much variety. Obviously there is more meat but as vegetarians, most of the time, we never felt short of the variety in the buffet.
The staff in the restaurant were friendly, helpful and always ready to serve. A shout out to Ashis who would also be attentive to our family and in particular make my daughters birthday extra special.
We had a bay view room with a large balcony and breathtaking views of sunset and the waterfront. It was loud outside as there were late night parties going on at cafe del mar but this wasn't too much of a bother during the week.
The housekeeping needs a little improvement. However the minute i flagged any problem, someone was there to address it immediately. I think however as a must without guests having to request this, floors should be mopped and balconies cleaned. Amenities replenished.
All in all, i loved this holiday. I would love to go back.
Neera
Stayed 6 nights in Nov 2024